Core After-Sales Policy Information

• 7 Day Return Policy
• 7 Day Satisfaction Guarantee
• Lifetime Warranty available for purchase

Frequently Asked Questions (FAQs)

Can I return or exchange an item?

• Yes! You may request a return or exchange within 30 days of receiving your item.
• Whether it is due to incorrect size, a broken product, or simply a change of mind, we will be happy to help you process a refund or replacement.

What if I just don’t like my product?

• That’s regrettable, but we will work to resolve this for you.
• We offer a 30-day satisfaction guarantee, which means you can request a return even if you simply don’t like the item.

How do I return an item?

• To initiate a return, please send an email to: hello@buddhaandkarma.com.
• We will get back to you with the return address within 24-48 hours.
• Return requirements: The item must be unused; it is even better if the packaging is unopened.
• Processing procedure: Once we receive the returned item, we will immediately process a refund for you or exchange it for another product.
• Refund timeline: We will initiate the refund within 1-2 days of receiving the item; refunds are issued via credit card or PayPal, and credit card refunds may take 5 business days to reflect in your account.
• Note: All return and exchange requests must be notified to us within 30 days of delivery to minimize the risk of lost packages.

Do I need to pay for return shipping?

• Yes, you need to cover the cost of return shipping, and you may choose any carrier to send the item back.
• Recommendation: To ensure a smooth experience, we strongly advise using a tracking service when returning the item.

Can I cancel my order?

• If you ordered by accident or simply changed your mind, please let us know as soon as possible (ASAP).
• If the order has not yet been shipped, we will cancel it immediately and issue a full refund for you.

What if I have other questions?

• Please send an email to: Celestialenergycrea@outlook.com, and we will assist you.